الشروط والأحكام

The website is provided for general information about Lamerza Shipping Services LLC and its shipping, freight forwarding, customs clearance, land transport, warehousing and related logistics services. You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit the use of the website by anyone else.

• Do not attempt to gain unauthorised access to the website, its servers or any connected system.
• Do not submit false, misleading, abusive, unlawful or automated (spam) content through any form.
• Do not scrape, copy or republish website content in bulk without our written permission.
• Do not introduce viruses, malicious code or attempt to disrupt the availability of the website.

We may suspend, withdraw or restrict access to all or part of the website without notice for operational, security or legal reasons.

Information published on the website — including service descriptions, transit routes, coverage and indicative capabilities — is provided for guidance only and does not constitute a binding offer. Any quotation issued in response to an enquiry is subject to confirmation in writing, to the accuracy of the information you supply, and to the specific contract, rate sheet or standard trading conditions agreed between the parties for that shipment.

The website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied. While we take reasonable care to keep information accurate and up to date, we make no representation or warranty that the content is complete, current, error-free or fit for any particular purpose.

Shipping schedules, tariffs, customs requirements and regulatory rules change frequently. Nothing on this website constitutes legal, customs, tax, insurance or other professional advice, and you should not rely on it as a substitute for advice specific to your consignment. Third-party websites linked from this website are outside our control, and we accept no responsibility for their content or practices.

To the fullest extent permitted by applicable law, Lamerza Shipping Services LLC, its directors, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, revenue, business, goodwill, data or anticipated savings, arising out of or in connection with your use of, or inability to use, this website or reliance on its content.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under UAE law, including liability for fraud, wilful misconduct or death or personal injury caused by negligence. Liability relating to the carriage, handling, storage or clearance of goods is governed exclusively by the transport contract, bill of lading, air waybill or standard trading conditions applicable to that consignment, and not by these website terms.

Lamerza Shipping Services LLC conducts its shipping, freight forwarding, customs clearance and logistics activities in accordance with applicable UAE trade laws and the international trade rules that apply to each consignment. Customers are responsible for providing complete and accurate information about the goods, their classification, value, origin and end use, and for holding any licence, permit or authorisation required for their import, export or transit.

We may decline, suspend or terminate any booking where the information provided is inaccurate or incomplete, where required documentation is missing, or where handling the cargo would breach applicable law or our internal compliance policies.

We do not knowingly handle goods, software or technology in breach of applicable export control regimes, including UAE export control legislation and, where applicable, EU, UK and US controls on dual-use and military items. Customers must disclose in advance if a consignment contains controlled, dual-use, hazardous, military or otherwise restricted items and must supply the relevant export or re-export licences.

Goods may not be diverted from the declared destination or end use. Any breach of this clause is a material breach entitling us to stop the shipment, notify the competent authorities and recover any resulting costs, fines or losses from the customer.

We do not act for, transact with, or handle cargo destined for or originating from parties, vessels, territories or end uses that are subject to applicable sanctions measures, including those administered by the United Nations, the United Arab Emirates, the European Union, the United Kingdom and the United States (OFAC).

Counterparties, consignees, notify parties, vessels and beneficial owners may be screened against recognised sanctions and denied-party lists before and during a transaction. Where a screening alert cannot be resolved, we will suspend the transaction and, where legally required, freeze the relevant assets and report the matter to the competent authority.

We maintain a zero-tolerance position on bribery and corruption in any form and comply with UAE anti-bribery law and, where applicable, extraterritorial legislation such as the UK Bribery Act and the US Foreign Corrupt Practices Act. Neither Lamerza nor anyone acting on our behalf may offer, promise, give, request or accept any bribe, kickback, facilitation payment or improper advantage, whether directly or through an intermediary, to obtain or retain business or any improper benefit.

Gifts and hospitality must be modest, transparent, infrequent and lawful. Customers, agents and suppliers are expected to observe equivalent standards; suspected breaches may be reported in confidence to info@lamerza.com.

We comply with UAE anti-money laundering and counter-terrorist financing legislation, including Federal Decree-Law No. 20 of 2018 and its implementing regulations, and apply a risk-based AML/CFT programme covering customer acceptance, screening, monitoring, record keeping and reporting.

• We do not accept transactions structured to disguise the source, ownership or destination of funds or goods.
• Cash handling is restricted and large or unusual cash payments are not accepted.
• Payments must come from the contracting counterparty; third-party or split payments from unrelated entities are refused unless properly documented.
• Trade-based money laundering indicators, such as over- or under-invoicing, phantom shipments and unnecessary routing, are actively monitored.

Before onboarding a customer, and periodically thereafter, we carry out customer due diligence proportionate to the assessed risk. This may include verifying the legal name, trade licence, registered address and business activity of the counterparty, identifying its ultimate beneficial owners and authorised signatories, understanding the purpose and intended nature of the business relationship, and confirming the nature, origin and destination of the goods.

Enhanced due diligence is applied to higher-risk relationships, and simplified measures only where the law permits. We may request supporting documentation at any time and may decline or terminate a relationship where satisfactory due diligence cannot be completed.

Counterparties, beneficial owners and authorised representatives are screened to identify politically exposed persons, their family members and close associates, whether foreign, domestic or connected to an international organisation.

Where a PEP is identified, senior management approval is required before establishing or continuing the relationship, reasonable measures are taken to establish the source of funds and source of wealth, and the relationship is subject to enhanced ongoing monitoring.

We retain customer due diligence records, identification documents, transport and customs documentation, correspondence, invoices, payment records, screening results and internal compliance reports for at least five years from the completion of the transaction or the end of the business relationship, or for any longer period required by UAE commercial, tax, customs or AML/CFT law or requested by a competent authority.

Records are stored securely, are accessible only to authorised personnel, and can be produced to regulators and law enforcement on lawful request.

We maintain a documented, risk-based compliance framework and periodically assess our exposure to money laundering, terrorist financing, sanctions, export control, bribery and fraud risk across customers, cargo types, trade routes, jurisdictions, delivery channels and payment methods.

The assessment informs our customer acceptance criteria, the level of due diligence applied, the intensity of transaction monitoring, staff training, and the escalation of higher-risk cases to management. The framework is reviewed regularly and after any material change in our services, markets or the applicable regulatory environment.

Staff are required to escalate any suspicion of money laundering, terrorist financing, sanctions evasion, smuggling, misdeclaration, fraud or bribery to our compliance contact immediately. Where a suspicion is confirmed, a suspicious transaction or activity report is filed with the UAE Financial Intelligence Unit through the goAML platform, or with the other competent authority, within the timeframe required by law.

Reports and the fact that a report has been made are strictly confidential; we will not tip off the customer or any third party. Reports may be made in good faith to info@lamerza.com and reporters are protected against retaliation.

All content on this website — including the Lamerza name, logo, emblem, text, graphics, photographs, videos, icons, page layouts, design elements and source code — is owned by or licensed to Lamerza Shipping Services LLC and is protected by copyright, trademark and other intellectual property laws.

You may view, download and print website content for your own internal, non-commercial reference. Any other use — including reproduction, modification, distribution, republication, framing or commercial exploitation — requires our prior written consent. Third-party trademarks and partner names appearing on the website remain the property of their respective owners.

Personal information submitted through this website is handled in accordance with our Privacy Policy, which forms part of these terms.

These Terms & Conditions and any dispute or claim arising out of or in connection with them or with your use of this website are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai, United Arab Emirates shall have exclusive jurisdiction, save where mandatory law provides otherwise.

We may revise these Terms & Conditions at any time. The current version is the one published on this page, and your continued use of the website after any change constitutes acceptance of the revised terms.

Lamerza Shipping Services LLC
Office No. 7, 7th Floor, Inspiro Business Center
Dubai National Insurance Building, Port Saeed, Deira
Dubai, United Arab Emirates — P.O. Box 231381

Email: info@lamerza.com
Telephone: +971 50 375 6086 / +971 50 389 6086
Website: www.lamerza.com